Refund policy

Leanne & Co – Return & Refund Policy

Last updated: 07/10/2025

We take pride in the quality of our products and in providing every customer with a positive experience.

Please read this policy carefully before placing your order.

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IMPORTANT

Please note that we do not offer free returns. Return shipping involves costs, as all return parcels must be sent to our central warehouse.

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Can I return my order?

Yes.

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the following conditions are met:

The product is defective, damaged, or not as described, OR
You would like to return it under our 30-day satisfaction guarantee, AND
You contact our team within 30 days and provide clear photo evidence of the item’s condition.

Please note that refunds cannot be issued for parcels that are still in transit. The guarantee applies only once delivery has been completed.

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Return Eligibility Requirements

To be eligible for a return, the item must:

Be unused, unwashed, and returned in its original packaging with all parts and accessories included.
Be shipped back within 14 days after our team approves your return request.
Be in clean, unworn condition
Include proof of purchase (order number, name, and email).

Please note that we may not be able to accept a return if the item shows signs of use, damage, or alteration.

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Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be defective or an error was made on our part.

All returns must be sent to our warehouse — please do not return items to the sender’s address.

Any customs fees, import duties, or handling costs remain the responsibility of the customer.

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Refunds

Once the returned item is received and inspected, refunds will be processed to the original payment method within 5-7 business days of approval.

Refunds cover the product cost only. Shipping fees are non-refundable.

If approved, you will be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

We may review cases carefully where there are concerns about misuse or fraudulent claims.

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Refunds Are Not Provided For:

Customer errors (wrong size, colour, or incorrect address entered).
Change of mind after purchase.
Items purchased on sale, promotion, or clearance.

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Cancellations

Please note that we are unable to cancel orders once they have been placed. Our system begins processing orders immediately to ensure fast dispatch, which means cancellations are not possible. If you have any concerns, feel free to contact us at info@leanne-co.com with your order details.

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How to Start a Return

If your order meets the requirements:

Please include the following:

Order number
Full name
Delivery address
Reason for the return
Photo(s) of the product (for defects/damage)

Once reviewed, we will provide the correct return address and next steps.

Please wait for approval before sending any return parcel.

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Damaged or Faulty Items

If you received a damaged or faulty item, please contact us as soon as possible with photos or video.

Once verified, we will send a replacement free of charge or provide an appropriate refund.

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Disputes & Fair Use

We always aim to resolve issues as quickly and fairly as possible.

We kindly ask customers to contact us directly before opening any external dispute, as this usually allows for the fastest resolution.

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Customs & International Returns

Return shipments may be subject to customs inspection or additional fees.

These costs remain the responsibility of the customer and cannot be refunded.

International return shipments may take longer than domestic shipments and may be subject to customs inspection or additional fees.

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Summary

This policy is in place to protect both our customers and our business.

We always aim to offer fair and reasonable solutions for genuine refund requests, while reserving the right to decline claims that fall outside this policy or show signs of misuse.

Thank you for choosing us.